L to R: Gregor Evans, Callum Evans, Scott McCann
The Knight’s mission is to provide peace of mind to owners corporation members. Delivering a seamless and consistent client experience is the only way to achieve this and it is our foremost focus.
We’re excited to share an important update to our leadership structure – one that reflects our commitment to delivering you outstanding service, while strengthening our foundations to ensure that excellence is ongoing.
As the industry evolves, we know that having the right structure – and the right people in the right roles – is essential to supporting our clients with clarity, responsiveness and confidence. With this in mind, we’ve introduced three key leadership roles, each focused on a core pillar of the business: strategic direction, client experience, and internal operations.
We also want to acknowledge that at times, aspects of our service haven’t met the high standards we set for ourselves – or those you rightly expect from us. Whether that’s been in response times, clarity of communication, or consistency of delivery, we’ve heard your feedback. This change is a direct response. It’s about building the leadership capacity to address those challenges head-on and ensure we’re better equipped to support you.
Building a Stronger Foundation.
These changes represent the next – and most impactful – phase in a broader transformation that’s been underway for the past six months. During this time, we’ve implemented significant changes to improve how we support our clients and our teams:
- Launched a new operating model, including the creation of our Client Support Team and three new dedicated roles: Client Support Manager, Client Support Coordinators, and Client Support Officers. We’ve welcomed seven new Melbourne-based hires, expanding the team to 11 and significantly strengthening our frontline support.
- Redefined our Owners Corporation Associate Manager role to better align with the needs of our Owners Corporation Managers and clients, including greater responsibilities and improved support structures.
- Implemented detailed reporting and tracking of key client touchpoints, giving us greater visibility, enabling benchmarking, and allowing us to identify and act on opportunities for continuous improvement.
This has set the foundation for service that’s more responsive, dependable and forward-thinking. Today’s announcement builds directly on that progress.
Meet Our Executive Team – Repositioned for Impact.
Callum Evans, Chief Executive Officer (CEO)
We’re thrilled to welcome Callum Evans, long-time Advisory Board member into the role of CEO. With deep knowledge of our business and the strategic insight that comes from years of close involvement, Callum brings financial and commercial oversight, clear strategic direction, and focused leadership.
Callum’s appointment ensures that we are set up to make smart decisions, allocate resources effectively, and stay closely aligned with the needs of our clients and stakeholders.
Gregor Evans, Director of Client Services
Gregor Evans, our new Director of Client Services is no stranger to the business, or to you. With 20 years at The Knight, Gregor brings unmatched knowledge of our service model and a deep understanding of what matters to our clients. In this role, he’ll be focused on making sure our service is reliable and aligned with your needs.
Gregor will also lead how we grow, communicate, and build lasting client relationships to ensure we’re delivering real value at every stage. This role directly taps into his skills and passions, allowing him to put his energy into what will create the most impact for both our clients and our team. Gregor’s focus is clear: ensuring consistently excellent client experiences.
Scott McCann, Director of People & Systems
Stepping into this newly created role is Scott McCann, someone who has been instrumental in shaping our business over the last 13 years. With a background as both Operations Manager and General Manager, Scott knows our internal workings, our people, and our culture better than anyone.
His focus will be on leading our HR, training, systems and change initiatives—ensuring our internal capability grows with our ambition, and that we’re continually improving how we work. We know that without a strong, happy team, we can’t deliver service excellence, and this role is key to making sure our people have the support, tools and culture they need to thrive.
What This Means for You.
This strategic shift in our leadership approach strengthens our focus on the areas that matter most, ensuring we continue to meet your expectations for high standards, responsiveness and expertise. It brings together experience, clarity and renewed energy to support you now and into the future.