A defects management process during the defects liability period is crucial for ensuring that any issues or defects are identified, reported and rectified promptly.

The defects liability period is generally a predefined period of 3, 6 or 12 months commencing on the date of practical completion, during which the original contractor (builder) is responsible for addressing any defects that arise.

If the defect is common property, the Owners Corporation holds the responsibility and obligation to ensure rectification takes place, either via the original contractor or by assuming liability itself. All common property defects must be reported to the Owners Corporation Manager, who will coordinate with the original contractor to have them rectified.

A note on Private Property Defects.

Defects within private property (i.e. your apartment, unit, townhouse) must be reported directly to the original contractor, not via the Owners Corporation.

Details to do so will have been provided in your settlement documentation.

General repair and maintenance needs within the common property should be reported to your Owners Corporation Manager. This can be done via the My Property portal or by submitting a general enquiry.

Repair and maintenance needs within private lots are to be arranged by the lot owner and are not the responsibility of the Owners Corporation.

The My Property portal provides 24/7 access to information about your Owners Corporation. It is free to register and use, and allows you to instantly update your details, view your account balances and access important documentation. To learn more about My Property and how to register, visit My Property. Log in and have your common property defect or maintenance notification sent directly to your Owners Corporation management team.