• Type your building street address to find your property. Do not include your apartment or suite number when searching — for example 123 Smith Street, not 4/123 Smith Street.
• Tip: try typing the street name without a number if the address has not appeared in the drop-down list.
• Select your building from the dropdown list and follow the prompts to place your order.
• Payment is made through the Keyzee secure online payment system.
• If you are unable to find your property, email us to verify your property is set up with Keyzee.

• For tenants: once you have placed your order, your managing agent will receive an email from Keyzee with a link to approve it. Contact your managing agent directly to confirm they have received the link and approved the order so it can be processed.
• For managing agents: there is an option to select ‘bank transfer’ at the checkout, and an invoice will be emailed to you along with confirmation of your order.

• Once payment has been received and the order approved by The Knight, Keyzee will process it. Most orders are dispatched within two business days of approval.
• If you have ordered a key, please allow 7–10 business days, as all keys are made to order by the locksmiths.
• For applicable buildings with an onsite building manager, Keyzee will send notification to you and the building manager to arrange collection.

By registering your My Property profile you can immediately access a range of important documents, 24 hours a day. Update your details, access forms and documents, log maintenance requests, and view or download your fee statement.

My Property is completely free. Note that you are unable to order access devices through My Property.