Due to the outbreak of the Coronavirus (COVID-19) and the risk it poses to our communities and the operation of our business, we have made the decision to increase our previous protective measures against the spread of the virus.
Effective 17 March 2020, until further notice, all staff will commence working from home and our office locations will close.
We are actively encouraging all staff to work remotely, and arrangements have been made to ensure minimal disruption to their daily tasks and in turn, the service you receive.
We appreciate your understanding and patience during this difficult time as we endeavour to do what’s right by all that we work with.
What does this mean for me?
Our attendance at all in person meetings will cease, effective 16 March until further notice.
This includes, but is not limited to, site visits, Committee Meetings and Annual General Meetings, regardless of size.
Committees are being contacted by their Owners Corporation Manager to make alternative arrangements where required. Committees may choose to proceed with meetings, but should meetings be cancelled or rescheduled Owners can expect notice in due course.
We request that all non-urgent enquiries be directed via email.
As mentioned above, arrangements have been made to allow staff to continue to work as productively as possible, given the circumstances.
However, our capacity to receive calls may be reduced during this period and we will be prioritising urgent matters.
We request that all non-urgent enquiries be directed to firstname.lastname@example.org or to your Manager or Assistant’s email address.
“I need to collect a key or fob for my building”
Face to Face pick up from our Malvern head office will only be done if the matter is regarded as critical. For all other orders these will be sent by registered post.
Strict guidelines will be in place for all persons who attend our office, and prior confirmation of the time of your visit must be provided.
For all access enquiries please continue to contact email@example.com.
Why are we doing this?
Reducing the impact of this virus is dependent on slowing the rate of infection, also known as ‘flattening the curve’.
The longer we carry on with out intervention, the more quickly the disease spreads and the more quickly and severely our health services, and their ability to cope, are impacted.
Flattening the curve may not prevent cases but rather delay them, reducing the ‘height’ of the peak and therefore the strain on our health services.
Allowing our staff to work remotely reduces their contact with potential carriers of the virus and in turn, slows the rate of infection.
This has not been a decision made lightly, but it is one we believe has a positive impact on our communities and ensures the best possible outcome from this pandemic.
What can I do to mitigate COVID-19 risk?
The most important thing to remember is to remain calm.
Most cases of COVID-19 are mild, with those most at risk of serious infection including the elderly and those with a compromised immune system or chronic illness.
This is why it’s important we all play our part. While your symptoms may not be severe, you could still pass the virus on to someone for whom they will be. Whether or not you are feeling unwell, everyone should be practising the below behaviours to prevent the spread of the virus.
Practise good hygiene.
- covering your coughs and sneezes with your elbow or a tissue
- disposing of tissues properly
- washing your hands often with soap and water, including before and after eating and after going to the toilet
- using alcohol-based hand sanitisers
- cleaning and disinfecting surfaces
- if you are sick, avoiding contact with others and staying more than 1.5 metres away from people
Practise social distancing.
- staying at home when you are unwell
- avoiding large public gatherings if they’re not essential
- keeping a distance of 1.5 metres between you and other people whenever possible
- minimising physical contact, especially with people at higher risk such as older people and people with existing health conditions
- call the Coronavirus hotline on 1800 020 080
Nothing on this webpage should be construed or represented as legal or medical advice. If you are seeking professional medical advice on behalf of yourself or related persons, please contact the health authorities.