It is recommended that visitors to your property register their attendance.

The DHHS have recommended a record be kept of all who visit a multi-dwelling property for more than 15 minutes. This includes all contractors attending to complete on-site works, and those making social visits to residents of your property.

We have created our central Attendance Register for all our properties to make use of. The link below can be provided to all visitors to quickly and easily register their details.

Access Workplace Attendance Register >

It is our suggestion that a notice be placed up at all entrances to your building to make registration quick and easy.

Download our Visitor Registration notice >

Face masks now mandatory when outside of your home.

Following an announcement made on Sunday 19 July, people living in metropolitan Melbourne and Mitchell Shire will now be required to wear a face covering when leaving their home.

This new rule comes into effect from 11.59pm Wednesday 22 July.

For those living in a strata complex, it is important to note that this rule applies to all common areas of your property, including hallways, lifts, stairwells and the entrance lobby. When you leave your apartment, you must be wearing a mask.

This new rule has been brought in for your safety, and that of your fellow residents; we all have a part to play in reducing the spread and flattening the curve.

Read the full update on the DHHS website >

It is suggested to keep masks in a noticeable spot near the front door, perhaps where you leave your keys, to avoid forgetting the next time you leave. The fine if caught not wearing a face mask or covering is $200.

Remember, masks alone cannot stop the spread of COVID-19.

Masks should always be considered an additional protection, used in combination with good hygiene and social distancing. Remember to remain 1.5m away from others where ever possible and continue to regularly wash your hands.
We’ve created some useful notices to be placed around your building to ensure all residents know how to do the right thing.
You can download them below:

Face mask reminder notice >

Face mask reminder notice (Mandarin) >

Lift Etiquette notice >

What can I do to mitigate COVID-19 risk?

The most important thing to remember is to remain calm.

Most cases of COVID-19 are mild, with those most at risk of serious infection including the elderly and those with a compromised immune system or chronic illness.

This is why it’s important we all play our part. While your symptoms may not be severe, you could still pass the virus on to someone for whom they will be. Whether or not you are feeling unwell, everyone should be practising the below behaviours to prevent the spread of the virus.

Practise good hygiene.

  • covering your coughs and sneezes with your elbow or a tissue
  • disposing of tissues properly
  • washing your hands often with soap and water, including before and after eating and after going to the toilet
  • using alcohol-based hand sanitisers
  • cleaning and disinfecting surfaces
  • if you are sick, avoiding contact with others and staying more than 1.5 metres away from people

Practise social distancing.

  • staying at home when you are unwell
  • avoiding large public gatherings if they’re not essential
  • keeping a distance of 1.5 metres between you and other people whenever possible
  • minimising physical contact, especially with people at higher risk such as older people and people with existing health conditions

Download our Hygiene Habits poster >

Notice of office closure.

Due to the outbreak of the Coronavirus (COVID-19) and the risk it poses to our communities and the operation of our business, we have made the decision to increase our previous protective measures against the spread of the virus.

Effective 17 March 2020, until further notice, all staff will commence working from home and our office locations will close.

We are actively encouraging all staff to work remotely, and arrangements have been made to ensure minimal disruption to their daily tasks and in turn, the service you receive.

We appreciate your understanding and patience during this difficult time as we endeavour to do what’s right by all that we work with.

What does this mean for me?

Our attendance at all in person meetings will cease, effective 16 March until further notice.

This includes, but is not limited to, site visits, Committee Meetings and Annual General Meetings, regardless of size.

Committees are being contacted by their Owners Corporation Manager to make alternative arrangements where required. Committees may choose to proceed with meetings, but should meetings be cancelled or rescheduled Owners can expect notice in due course.

“I need to collect a key or fob for my building”

Face to Face pick up from our Malvern head office will only be done if the matter is regarded as critical. For all other orders these will be sent by registered post.

Strict guidelines will be in place for all persons who attend our office, and prior confirmation of the time of your visit must be provided.

For all access enquiries please continue to contact

Why are we doing this?

Reducing the impact of this virus is dependent on slowing the rate of infection, also known as ‘flattening the curve’.

The longer we carry on with out intervention, the more quickly the disease spreads and the more quickly and severely our health services, and their ability to cope, are impacted.

Flattening the curve may not prevent cases but rather delay them, reducing the ‘height’ of the peak and therefore the strain on our health services.

Allowing our staff to work remotely reduces their contact with potential carriers of the virus and in turn, slows the rate of infection.

This has not been a decision made lightly, but it is one we believe has a positive impact on our communities and ensures the best possible outcome from this pandemic.

The curve of COVID-19 spread

Please do not contact The Knight for COVID-19 updates. All official updates can be found in the below locations:

Nothing on this webpage should be construed or represented as legal or medical advice. If you are seeking professional medical advice on behalf of yourself or related persons, please contact the health authorities.