With professionalism, client focus, team work and integrity among our company values, finding new ways to support our staff, so that they in turn can provide industry-leading service to our clients, is paramount.
It was with this in mind that we made the decision to expand our Leadership Team and appoint a third Owners Corporation Manager Team Leader to provide ongoing mentorship and support to our Owners Corporation Managers and Assistants.
We are pleased to announced Alex McCormick as our new Team Leader.
Joining The Knight in 2018, Alex has managed some of the largest and most complex properties in our portfolio.
He has over 8 years of experience in the demanding role of Owners Corporation Manager, and a background in Law, which combine to ensure a comprehensive level of service to his clients.
Alex was appointed to the role of Training & Development Manager in June 2019, a role in which he created a ‘competency matrix’ of skills required of Owners Corporation Managers, provided frequent training sessions to staff and reviewed portfolios to ensure workloads were manageable and sustainable.
It is with this deep understanding of the needs of both clients and staff that Alex steps into the role of Owners Corporation Manager Team Leader.
Added support for Staff & Clients.
Our Team Leaders provide support, mentorship and guidance to our Owners Corporation Managers and Assistants. They ensure Manager’s workloads are achievable and help identify any areas for improvement.
They also act as an escalation point for both clients and Managers, ensuring that even the most complex of situations can be swiftly and comprehensively handled.
For clients, they ensure that no property is overlooked in times of staff leave or absence, and that Managers can provide the very best in service, with an additional layer of expertise and experience backing them up in every scenario.
By creating three teams of no greater than five Managers each, we have ensured that our Managers can receive all the support they need, and that our Team Leaders can understand the requirements of their Managers, and the clients they service, in detail.
The Knight’s support structure.
Many other providers in the market appoint an Owners Corporation Manager to look after all aspects of an Owners Corporation. This includes Owner and Tenant enquiries, insurance and access matters, attending and minuting AGMs and dealing with all common property emergencies.
When there is a number of properties in a Manager’s portfolio, this becomes an unachievable task, resulting in items being missed, and Committees who are unsatisfied with their service.
The Knight is structured in a unique way, ensuring that no property is ever reliant solely on their Owners Corporation Manager.
We have support teams in place to handle enquiries, insurance, access and finance, freeing up the Manager to focus on urgent and strategic tasks, and provide better support to the Committee.