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Informal Complaint Form

Use this form to submit an informal complaint regarding your OC, Committee of Management, Manager or other party.

This can be a less intensive step towards the resolution of your issue, prior to triggering the formal dispute resolution process.

The contents submitted in this form will be shared with your Committee of Management or escalated internally at The Knight – depending on the parties to the complaint.

Note: this is not the formal complaint form.

A formal complaint will trigger the dispute resolution process outlined in Part 10 of the Owners Corporations Act and the Model Rules (or stipulated in your Registered Rules, if applicable)

This may include the requirement to attend a grievance meeting.

The Knight recommends using this informal complaint form in the first instance.

Submit a formal complaint instead >

For more information about the dispute resolution process in an Owners Corporation, read the article:

Complaints handling in an OC >

Just looking to provide some feedback to The Knight?

You can use the Feedback Form on our Contact Us page instead!

Lodge a Complaint:

Your Details (person(s) making this complaint):

OC Plan Number(Required)

Lot / Unit Number(Required)

OC Address(Required)

Street Address Suburb Post Code

Name(Required)

First Last

Phone(Required)

Email(Required)

Are you a:(Required)

Lot Owner

Occupier / Tenant

Agent

Other

(please select one)

Details of the person(s) you are making the complaint against:

OC Plan Number(Required)

Lot / Unit Number(Required)

OC Address(Required)

Street Address Suburb Post Code

Name(Required)

First Last

Is your complaint in regard to:(Required)

Owners Corporation / Committee of Management

Lot Owner / Occupier

Owners Corporation Manager

Agent

Contractor

Other

Complaint regarding OC or Committee

The content provided below will be provided to your Committee of Management.
Note: this is not the formal complaint form.
The formal complaint form will trigger the dispute resolution process, including a grievance meeting.
The Knight recommends using this informal complaint form in the first instance.
Submit a formal complaint instead >

Describe what the complaint/breach is about including dates and times (if known):(Required)

What has been done to try to resolve this complaint? Please describe what you have done, who you have talked to and what they offered to do:

What remedy are you seeking – how do you want the problem to be solved?

Complaint regarding an Owner or Resident

An OC has no obligation to and does not typically get involved in disputes between two private parties.
Prior to submitting this form, attempts to resolve the matter privately should be made (i.e. contact via phone or mail, contact the police, EPA, lodge with VCAT
Note: this is not the formal complaint form.
The formal complaint form will trigger the dispute resolution process, including a grievance meeting.
The Knight recommends using this informal complaint form in the first instance.
Submit a formal complaint instead >

Describe what the complaint/breach is about including dates and times (if known):(Required)

What has been done to try to resolve this complaint? Please describe what you have done, who you have talked to and what they offered to do:

What remedy are you seeking – how do you want the problem to be solved?

Complaint regarding your Owners Corporation Manager

The contents submitted below will be provided to The Knight's Senior Management Team.
Note: this is not the formal complaint form.
The formal complaint form will trigger the dispute resolution process, including a grievance meeting.
The Knight recommends using this informal complaint form in the first instance.
Submit a formal complaint instead >

Describe what the complaint/breach is about including dates and times (if known):(Required)

What has been done to try to resolve this complaint? Please describe what you have done, who you have talked to and what they offered to do:

What remedy are you seeking – how do you want the problem to be solved?

Complaint regarding Rental Agent

The contents submitted below will be provided to your Committee of Management.
Note: this is not the formal complaint form.
The formal complaint form will trigger the dispute resolution process, which includes attending a grievance meeting.
The Knight recommends using this informal complaint form in the first instance.
Submit a formal complaint instead >

Describe what the complaint/breach is about including dates and times (if known):(Required)

What has been done to try to resolve this complaint? Please describe what you have done, who you have talked to and what they offered to do:

What remedy are you seeking – how do you want the problem to be solved?

Complaint regarding Contractor

The contents submitted below will be provided to your Committee of Management.
Note: this is not the formal complaint form.
The formal complaint form will trigger the dispute resolution process, which includes attending a grievance meeting.
The Knight recommends using this informal complaint form in the first instance.
Submit a formal complaint instead >

Describe what the complaint/breach is about including dates and times (if known):(Required)

What has been done to try to resolve this complaint? Please describe what you have done, who you have talked to and what they offered to do:

What remedy are you seeking – how do you want the problem to be solved?

Complaint regarding other party

The contents submitted below will be provided to your Committee of Management.
Note: this is not the formal complaint form.
The formal complaint form will trigger the dispute resolution process, which includes attending a grievance meeting.
The Knight recommends using this informal complaint form in the first instance.
Submit a formal complaint instead >

Describe what the complaint/breach is about including dates and times (if known):(Required)

What has been done to try to resolve this complaint? Please describe what you have done, who you have talked to and what they offered to do:

What remedy are you seeking – how do you want the problem to be solved?

Declaration and signature of complainant

I declare that the above information is true and correct to the best of my knowledge. I agree that the information I have given in this form may be used or disclosed by the owners corporation to process and resolve this complaint.
Note: this is not the formal complaint form.
The formal complaint form will trigger the dispute resolution process, which includes attending a grievance meeting.
The Knight recommends using this informal complaint form in the first instance.
Submit a formal complaint instead >

Signature

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The Knight – Owners Corporation Managers
(trading as ‘The Knight Alliance’)

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